Adding and Removing Users

Adding Individual Users

Users can be added to your site by selecting the Add User button on your Users administration page.

Enter the new user's email and role, and choose additional options.

You can choose to send an email notification to new users. If the user does not already have a QReserve account, an email notification is required which will prompt the user the set up their account. You can also include a message, set an account number, and choose which user group the new user will belong to.

Removing Users

Deleting Users

You can remove users from your site by selecting the bin icon under 'Tools.' This function will only remove the user from your site and not delete the user's QReserve account. 

Users who have been removed (or deleted) from a site can rejoin, if the site is open or restricted, by searching for the site name. In the case of restricted sites, users will be required to enter a join code which is provided by a site administrator. However, for private sites, users will need to be added back by an administrator to regain access. Review this article for more information on users joining a site.

Blocking Users

In many cases it is better to block a user in your list rather than deleting them. When blocked, the user remains in your user list; however, that user cannot see or access your site. Because they remain in your user list though, you can still view them in user filters for accessing historical data.

The other advantage of using the block option is that a user cannot rejoin your site if they are currently blocked.

Blocked users appear as removed to the actual user but are NOT able to rejoin the site. Administrators have the ability to unblock users allowing them to regain access the site.

Deactivated Accounts

If a user has deactivated their QReserve account entirely, they must contact QReserve support if it needs to be re-activated.